Coverage
Most products include a 1-year limited warranty against manufacturing defects, from the date of delivery. Normal wear and accidental damage are not covered.
What we need to assess your claim
- Order number or proof of purchase
- Photos or video showing the issue
- The batch or lot number, where the product carries one
- A short description of what happened
How to file
- Gather the items above.
- Contact us with them.
- We review and respond with the next step.
Timelines
We aim to respond within 2 business days. Replacement times vary by stock and location.